Excellence in Customer Service Nominees
Brookmount Pharmacy is a newly established NHS contracted Omagh pharmacy. It provides the full range of pharmaceutical services including NHS and private prescriptions, over the counter medicines, medication reviews, minor ailments service, BP, cholesterol and diabetes checks. It also has a hugely successful smoking cessation programme.
In addition to professional services Brookmount Pharmacy has a thriving retail environment. Specialising in handbags, jewellery and unique gifts at fabulous prices that responds to the needs of the local community. With a fully trained staff meeting all professional standards, customer care is at the core of Brookmount Pharmacy. In just two and a half years it has built a very substantial and loyal customer base and not by chance but by quality customer service. Brookmount Pharmacy cares and has also raised substantial monies for charity including Chest Heart and Stroke and Marie Curie Cancer Care.
Sally’s Bistro is a highly acclaimed restaurant in Omagh that serves a wide range of traditional and European food made with locally sourced fresh ingredients. It offers breakfast, lunch and evening meal menus. Sally’s has a strategy to exceed customer expectations at all times by setting and meeting high standards for staff performance, training and retraining of staff on a continuous basis and consistently monitoring customer satisfaction. Customer feedback is always taken on board and acted on if necessary to improve satisfaction.
Sally’s Bistro considers that empowering staff to deal with any customer complaints immediately, is a vital aspect of the Customer Service strategy. Sally’s Bistro has invested heavily in providing high levels of service. Setting standards, staff training and rigorous monitoring are all part of the strategy, resulting in Sally’s getting excellent recommendations from its customers.
SHE Ladies Boutique
A fashion shop selling exclusive clothing, ‘She’ Ladies Boutique is committed to stocking the latest in high quality, fashionable and affordable clothing. The goods are exclusive to the Omagh shop ensuring uniqueness and exclusivity to local customers.
She Ladies Boutique offers a top range of clothing for ladies from 25 to 65 of age with sizes ranging from 8 to 18 to suit all needs and budgets. The highly innovative boutique is also working to extend its profile as its popularity grows through Facebook, the internet and customer recommendation. Regular staff retraining ensures quality service allowing customers to browse in comfort and care. Courtesy is the key to service at She Ladies Boutique. After 24 years She Ladies Boutique continues to be a successful business with clothes at the best prices and customer care which is honest and helpful.
Employer of the Year Nominees
Craft Recruitment & Training
Situated in Omagh, CRAFT provides invaluable training for young people aged 16 to 24 to gain work experience and qualifications that will support them into employment. With 28 employees on its books, through strong links with local and multi-national companies, CRAFT works to up-skill the North’s workforce. It puts great emphasis in a strong pastoral care policy to support young people through their training.
Leading by example, CRAFT has an excellent record in staff retention with the longest serving for over 20 years and the last to leave in the last four years was due to early retirement. Staff members are also empowered to reach their potential with encouragement to take educational courses and a bonus system incentive. CRAFT not only takes care of its own staff but also the workforce of the future.
JMG Systems LTD
JMG Systems in Omagh, design, manufacture and support customised engine control electric systems for mobile equipment that is used in recycling, materials handling and airport support markets. With over 30 years of quality service, all the latest technologies are available.
JMG Systems employs 90 staff covering multiple disciplines and a wide age group from school leaving age to experienced professionals. A company that puts high emphasis on its core values of Innovation, Teamwork, Respect and Success, JMG Systems rewards its staff for their endeavours while looking after their practical and emotional needs. JMG has a long history of local employment in this area and values its involvement with the local community. Its on-going success is in no small part down to empowering its staff to do the best they can.
Tyrone Accountancy Services
Based in Omagh, Tyrone Accountancy Services is one of the largest and most progressive accountancy firms in the county. With 14 qualified professionals, the firm provides a wide range of services, including accounts, auditing, all areas of tax such as compliance and planning, book keeping, wealth management and a wide gambit of financial advice.
The majority of its client base is situated across Tyrone with clients also further afield in Fermanagh, Belfast and England. The firm provides services to clients of all sizes – individual and business – and from all industry sectors. A great environment in which to work, Tyrone Accountancy Services prides itself in its level of staff retention as employees are valued and integral to the firm’s success. Staff are supported in acquiring further qualifications Tyrone Accountancy Services frequently rewards employees for their loyalty and dedication.
Excellence in Marketing Award Nominees
CLOTHING outlet nineteen83, at Market Street in Omagh, provides cutting edge fashion for 18-40 year olds. Their products are for people who want to be that bit different and don’t want what the multiples are supplying.
Since launching the business, proprietor Tony Grew has been continually using different marketing tools such as social media, newspapers and fashion magazines to boost sales. And recently nineteen83 ran a photoshoot with Miss Northern Ireland as their model at the Ulster American Folk Park. Mr Grew says, “Social media has been very successful as I post items away pretty much every day but it’s due to the work we do every day on the site. “We keep our prices as low as we can but do not compromise on uniqueness or quality.”
Spires Vet Clinic
Spires Vet Clinic, at James Street in Omagh, prides itself in being the only clinic in Tyrone specialising in small animal care. Since setting up in April 2009, vet James Callion has seen the business grow to include 3,500 clients and as a result, the clinic has taken on another vet, Louise O’Hare.
Mr.Callion identified what their main aim was, “to set us aside from neighbouring vet practices and to highlight us as a refreshing vibrant young business keen for work and offering the best of care to pets.” “We pride ourselves on the positive feedback we receive from our ‘recommend a friend’ scheme and the recommendations on our Facebook page in particular. As a young, dynamic and enthusiastic team, our marketing strategy will be a constant feature in maintaining our position in the marketplace.”
Whites of Omagh
Whites of Omagh, located at Bridge Street Omagh, was established over 55 years ago and provide a leading service in toys, cookware, gifts, art & crafts and hardware products. Their stock covers all age ranges – from newborn to 100 – from baby gifts and toys to anniversary gifts, puzzles and vintage collections. As well as using social media and local newspapers, they market their Christmas and savings clubs for the busy gift and toys departments and also employ a graphic designer to help them design ads that make the company stand out.
Whites of Omagh are a family business and have provided a service to this community for decades. Staff excel themselves at all activities and all have an eye for detail when it comes to merchandising and marketing products for potential sales.
Best Eatery Award – Restaurants Nominees
A hugely popular Asian fully licensed restaurant embracing Malaysian, Thai and Chinese cuisine, Kampar also serves a wide range of European dishes. Kampar also provides a buffet lunch service and can facilitate outside catering on request. A take-away service is also provided either by calling in at the restaurant, by phone, or can be ordered on line.
To compliment the savoury eating experience a wide selection of drinks are available to complement your meal. These include Chinese beers, local beers, spirits, wine and soft drinks. Kampar also provide taster menus on request while new items are constantly introduced to the extensive menu to provide a wide variety of choice for customers. This can all be enjoyed in a truly relaxing and luxurious Malaysian atmosphere, perfect for the family, individual or intimate meal.
Operating since 2009, Sally’s Bistro has become established as one of the most popular eating establishments in the town. It offers traditional fayre using locally sourced fresh ingredients where possible. The menu reflects the local demand for traditional quality freshly cooked food at good value. Sally’s regularly invites regular customers to taste and comment on the proposed new menu before its introduction. A comprehensive range of quality wines are available and have been specifically selected to accompany the food offering.
In keeping with giving the customers the best eating experience possible, the staff are trained to monitor the ambience including temperature, lighting and background music. With approved menus and the best atmosphere at Sally’s Bistro the standard of the food has to be right and kitchen staff are managed by an number of experienced Chefs who ensure consistency and quality at all times.
Foothills – Gortin
In the idyllic setting amidst the glens of Gortin, the Foothills restaurant offers a wonderful a la carte menu as well as pub grub and Sunday lunch menus. With a full bar offering a wide selection of wine, beers and spirits, the a la carte menu seven nights a week includes a selection of succulent steaks, oven baked cod, Atlantic salmon, cutlet and cannon of local lamb and Barnscourt venison. In all their menus Foothills strive to use locally sourced meats, seafood and vegetables. All dietary requirements are covered as well as a wide variety of vegetarian dishes.
Customers are greeted by staff in a warm and friendly environment to a backdrop of soft music and gentle lighting. The Foothills is the ultimate dining experience with a beautiful backdrop of an open fire in this contemporary restaurant
Best Eatery Award – Coffee Shops/Cafes Nominees
Riverfront Coffee House in Omagh offers a wide range of in-house quality fresh food and beverages. With a delicious variety of treats, Riverfront Coffee House customers are welcome to try out their own creations of pre-filled wraps, ciabattas and foccacia breads. It also provides a daily selection of foods including scrumptious sandwiches, toasties, paninis and wraps again giving you the opportunity to choose your own fillings from a freshly prepared selection.
The coup de grace is the award winning coffee on offer as well as a wonderful selection of other beverages. Gluten free foods are also available. The Riverfront Coffee House has a friendly service in a fabulous ambience with a rich diversity of food and drink, keeping their customers satisfied. Outside deliveries are also on offer so the customer can enjoy the Riverfront Coffee House from their own home.
L’Artisan Café provides coffee, lunch, afternoon teas as well as holding a monthly event evening. Complimenting the proprietor’s Nature Trail health store next door, health talks and food sampling events are regularly held at the Omagh café. There have also been great theme nights including opera, comedy, jazz and blues. Each event provided a fork supper, dessert and selection of wines.
L’Artisan Café provides home-made scones, breads and tray bakes with a gluten-free range of foods. With autumn here stews and hot pots have been added to an already classy menu. Customers are treated to a welcoming and relaxed informal setting with a lovely herbal tea or coffee made with 100 per cent organic milk using the renowned Bewley’s Fairtrade Harmony Blend espresso coffee beans. L’Artisan Café is a slice of continental atmosphere here in Omagh.
The Melting Pot
The Melting Pot is a blend of coffee shop-bistro and restaurant that incorporates all aspects of fine dining using locally sourced, freshly prepared products. Concentrating on the highest quality food, competitive pricing and a relaxed atmosphere, this Omagh establishment demands an excellent level of customer service. Breakfast grills and lunches are set in menu and cooked to order while the bakery selection of freshly baked products includes scones, traditional breads, sweet and savoury treats and desserts.
These home-made offerings are served in relaxing surroundings with a luxurious coffee menu to complete your meal. Advance ordering and a efficient timely take-away service is also available. The bistro layout suits both a quick office style meeting or the more leisurely family lunch with the baking aroma enhancing the wonderful Melting Pot experience.
Best Start Up Business Award Nominees
Loughlion Design, at Omagh Enterprise Centre, produce quirky innovative products within many different markets. The current product, ‘Frogjaw,’ is an innovative piece of kitchenware, which allows the user to attach existing utensils to pots and pans. It also enables the utensils to be propped up off the work surface, which increases hygiene and allows those with poor dexterity to carry out basic food preparation tasks.
Since July 2012 it has sold 7,400 units and today is stocked in high-end kitchenware retailers throughout Ireland and in London. The product was selected to showcase at the London Design Festival as one of the Top 30 up-and-coming designs, and was shortlisted in the Top 25 most innovative start-ups in Ireland by the Irish Times.
Hebe Aesthetic and Anti Ageing Clinic
Hebe Aesthetic and Anti Ageing Clinic, based at Omagh Enterprise Centre, offers a wide range of aesthetic and anti-ageing procedures. The clinic was established in 2012 by Dr Gabriela Mercik and procedures on offer include derma fillers, botulinum toxin, nanopeptides mesotherapy and non-surgical Beauty Face Lift by PDO threads.
Nanopeptide mesotherapy is a procedure, which employs painless micro injections of a composition of vitamins and nanopeptides into the skin, which can reverse the ageing process by around 20 years. The firm’s key objectives are: to establish a centre of excellence in Omagh through training nurses and doctors from Ireland and the UK; and through presenting new techniques of anti-ageing medicine in SWC Omagh. Over the next 12 months, they plan to increase the number of patients by 100%.
KES Solar specialise in the installation of state-of-the-art solar photovoltaic systems and combine them with other ingenious and technologically advanced components so that customers get the very best out of their solar system.
Launching in a Portacabin, the company has expanded to take up modernised premises in Drumquin Enterprise Centre and within the past 18 months have installed 60 systems all over the country. The company now employ 30 of a staff, as well as a network of field sales representatives and operate a fleet of ten vehicles including their own install lorry. KES Solar is the first company in Northern Ireland to be able to offer ‘Free Solar’ to their clients via a £5 million London investment fund and have also secured a number of large public sector contracts.
Research and Development Award Nominees
CONTEMPORARY Heritage is a specialised building company who construct high quality builds for developers as well as private individuals. The research and development project that Contemporary Heritage is putting forward is a system called Frostmaster. It consists of a heat source installed in the roof space which is automatically controlled by a frost stat, so that the heater only comes on when temperatures drop below a certain level.
Frostmaster would have a far reaching impact on a variety of markets including NIHE, housing associations, landlords, private home owners and primarily insurance companies. The company has spoken to local insurance agents who believe it could significantly reduce premiums. The firm’s credibility in the market place is reflected by the fact that 90 per cent of their business is by ‘word of mouth.’
Sperrin Environmental, based at Castleroddy Road, Omagh, is involved in the stainless steel and fabrications business. After 15 years experience in installing energy recovery systems across Ireland, the UK and Europe – which were supplied by an American company – they decided to design, develop and manufacture similar systems here at home.
As a result of being involved in energy saving installations, they turned their attention to providing energy solutions for the meat, dairy, textile and poultry processing industries. They have successfully built a direct contact water heater and now want to further develop the flue gas economiser for a wide range of applications with particular emphasis on industrial steam boilers. The company is in discussion with leading food groups throughout Ireland and the UK, and believe there is a significant gap in the market for industrial energy saving solutions.
Todds Leap is Northern Ireland’s leading outdoor activity centre. There are 20 different activities on offer to suit people of all ages and additional facilities include conference and training rooms, log cabin accommodation and a fully-licensed restaurant.
The company also specialise in the manufacture, distribution and installation of racking and shelving, and also sell hire and service Land Rovers, modified 4x4s and speciality vehicles for off road use. The firm now plan to be the first company in Europe to manufacture a controllable human Gyroscope for the leisure market and the emerging space tourism industry. The Gyroscope will be a fully controlled and measurable device that stays within the user’s comfort limit, or can be increased according to tolerance for motion sickness and G-force. The unit is also fully mobile and can be transported anywhere in Northern Ireland.
Growth Through Export Nominees
Providing poultry and equestrian bedding this Omagh company has customers ranging from factories throughout Ireland to racing stud farms world-wide including those owned by Chelsea billionaire owner Roman Abramovich and the Ruler of Dubai, Sheikh Al Maktoum. Boyd Bedding products have the highest possible health standards in place on their ‘Bluefrog’ shavings ensuring that horses throughout the world get the best protection and care. So highly regarded is their produce that Boyd Bedding was asked to provide shavings for the 2012 London Olympic and Paralympic games. The quality of product from the Virgin pine timber in Coillte Forests has led to a year-on-year increase in sales figures, with almost 50 per cent of the business in export sales. Boyd Bedding supplies their equestrian product Bluefrog to the very top trainers in Ireland and across the globe.
Heavenly Tasty Organics
Heavenly Tasty Organics, based in Omagh, provides a range of fruit and vegetable purees, and yummy meals for babies aged from four months onwards. All products are 100 per cent organic, dairy free, with gluten-free options also available. The customer base ranges through multi-national stores to markets all over Ireland, Britain with outreach to Europe, Bahrain and the Middle East. Sales have increased by more than a staggering 450 per cent in the past year due to a number of changes within their business structure. Approximately 75 per cent of the sales are in export.
The outsourcing of products has led to a greater concentration on sales and marketing with excellent results. The entire company branding was redesigned enabling Heavenly Tasty Organics to compete with larger more established brands as it goes from strength to strength.
Selling and servicing equipment for the food and beverage industry, All Beverage Services has captured the prestigious contract for super giants McDonalds, Ireland. The contract involves installing new blended ice machines in every store throughout Ireland as well as being the provider to hugely prestigious companies such as KFC, Burgerking and Coca-Cola. Sales & profit continues to grow with a strong bias on export sales. A totally innovative company, All Beverage Services has re-invested profit to enhance its service to customers. With more than half of its sales in the last year in the export market, with its e-commerce website, the sales export figure is set to rise even more.
Home market sales have also expanded rapidly which combined with exports sees All Beverage Services building an excellent reputation locally and abroad in the food and beverage industry.
Retailer of the Year Award Nominees
Russells are an independent retailer specialising in footwear, ladies and children’s clothing, catering for the whole family. Their main customer base is in Omagh and surrounding districts but they regularly supply to customers worldwide. Russells was established over 100 years ago and is Omagh’s longest established shop, proof that they already satisfy customer needs. This has been achieved by adapting to customers ever changing expectations, for example they have changed the product mix, continually introduced new suppliers & stockists and upgrading of the shop regularly – three new shop fronts in 30 years.
The proprietors aim to have a member of staff in place for every customer and a customer for every member of staff, thus providing every shopper with their own personal assistant, and the owner is hands-on so is available each and every day.
FASHION business Sobelle provide a unique range of affordable ladies accessories for all occasions from their premises in Omagh’s High Street. Specialising in wedding accessories and bespoke customised shoes, handbags and fascinators, it provides a professional design service unique for each customer. Sobelle consults with each customer on their own individual requirements and can provide every accessory necessary from head to toe.
Since opening in November 2011, it has been a personal dream for the proprietor to create a product and service that is unique and available to all customers. The firm aims to grow their business through their website and customising service in order to increase the customer base. They also promote their accessories through social networking sites and increased marketing and advertising and plan to move to larger premises once the opportunity arises.
She Ladies Boutique
FASHION outlet She Ladies Boutique, at Market Street in Omagh, sells exclusive branded clothing and stock high quality, fashionable items that are affordable yet unique. Their products are exclusive to Omagh as no other retailer within a certain distance can stock the brand, ensuring uniqueness and exclusivity to their customers.
‘She’ targets 25-65 year old females who enjoy shopping and wearing unique clothes and their scope of sizes stocked range from 8-18. Following a recent relocation to their current premises, they hope to see an increase in their customer database, both internally in the shop and also via Facebook and through the internet. Service is at the heart of ‘She,’ and after 24 years in business the company readily admits that without their loyal customers they simply wouldn’t be there!
Omagh Business Person of The Year
The ultimate accolade of the night will be the Omagh Business Person of The Year Award. This will be awarded to a business that has displayed outstanding fortitude, business acumen and perseverance.